Care & Service Guide

Preserve the Elegance: Caring for Your Jewelry

We believe that a piece of jewelry is more than just an accessory; it's a timeless treasure.

By giving your pieces the proper care, you're not only preserving their beauty but also their legacy for generations to come.

Keep the Sparkle Alive

To maintain the sparkle of your jewelry, we recommend cleaning most pieces with warm water, mild dish soap, and a soft brush.

Steer clear of substances that can tarnish the shine: avoid direct contact with perfumes, lotions, makeup, hair products, and household cleaning agents.

Always take off your jewelry when swimming, exercising, or coming in contact with harsh chemicals. Chlorine, bleach, and ammonia can severely damage both precious metals and some stones

Professional Solutions

Keep your jewelry in top condition with our high-efficiency cleansing foam that's specifically designed to enhance the longevity and beauty of your valuables.

Learn More

Repair

Warranty

If any piece breaks due to manufacturing defects within one year from the original purchase date, we will repair it free of charge.

Storage

When not worn, jewelry should be stored in a pouch or a lined jewelry box to safeguard it from scratches and environmental factors.

Post-Warranty

Should any damage occur after the first year, we'll be happy to facilitate the repairs for you. Some costs may apply after our verification process.

Important Notices

  • Vaudry Jewelry cannot be held responsible for any lost or damaged pieces once delivery is accepted.
  • All jewelry sent for repair should be securely packaged, ideally in the original box, and accompanied by a completed repair form. To request a repair form, please contact our customer service.

Turnaround Time

Please allow up to 21 business days for your repairs to be completed.

Questions? We're Here to Help

For any inquiries regarding repairs, returns, or exchanges, don't hesitate to reach out to our customer service team via email at sales@vaudryjewelry.com or by phone at (418) 801-7170, Monday to Friday from 8 am to 5 pm EDT.