Returns

• You have up to 7 calendar days to return an item from the date you received it.
• To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging with all tags intact.
• Custom orders are ineligible for returns due to their personalized nature unless a defect in craftsmanship exists.

Return Process

To initiate a return, kindly contact our customer service at sales@vaudryjewelry.com to obtain a Return Merchandise Authorization (RMA) number.

Once you receive your number, securely package the piece(s) in their original packaging and mail it to:

    Vaudry Jewelry - Attn: Returns
    RMA # 
    5460 avenue Vincent-Beaumont
    Quebec, QC G1H 4J8 Canada

We strongly recommend that you use a trackable shipping method, as we are not responsible for lost or missing items.

Refunds

• Upon our receipt and inspection of your returned item, you will receive a notification via email regarding the status of your return and any applicable refunds.
• Once approved, your refund will be processed and we will credit your original method of payment within 3 working days, depending on your card issuer's policies.

Shipping

• You are responsible for all shipping costs when returning an item.
• Shipping costs are non-refundable; If you are issued a refund, the cost of return shipping will be deducted from it.
• We recommend choosing a trackable shipping method for returns

Exchanges

• Exchanges are permissible only for defective items.
• To begin an exchange, please ensure that you contact us within the first 7 days of receiving the item.

Exceptions

• Custom items or customized items are not eligible for returns or exchanges.
• Sale items are FINAL SALE and cannot be returned.