Jewelry Care and Service

Diamond Chain Necklace in Yellow Gold

Preserve the Elegance: Caring for Your Jewelry

We believe that a piece of jewelry is more than just an accessory; it's a timeless treasure.

By giving your pieces the proper care, you're not only preserving their beauty but also their legacy for generations to come.

Fine Jewelry Care Tips

To maintain the sparkle of your jewelry, we recommend cleaning most pieces with warm water, mild dish soap, and a soft brush.

Steer clear of substances that can tarnish the shine: avoid direct contact with perfumes, lotions, makeup, hair products, and household cleaning agents.

Always take off your jewelry when swimming, exercising, or coming in contact with harsh chemicals. Chlorine, bleach, and ammonia can severely damage both precious metals and some stones

Premium Jewelry Cleansing Foam - Front view

Professional Solutions

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Gemstone Shining

Forever One Moissanite Care Tips

Moissanite is considered "good" for everyday use.

To clean, scrub gently with a soft toothbrush and mild soap solution and warm water, or clean in an ultrasonic unit at home.

Care Tips for All Gold Types

Avoid Chemicals

Keep gold jewelry away from harsh chemicals like:

  • Chlorine
  • Bleach
  • Detergents

Contact with harsh chemicals can weaken the metal and cause discoloration.

Store Properly

When not worn, gold jewelry should be stored in a pouch or a lined jewelry box to safeguard it from scratches and environmental factors.

Regular Cleaning

Clean gold regularly with a mild detergent and warm water.

Use a soft brush to gently scrub, especially in intricate designs.

Fine Jewelry Repair

If any piece breaks due to manufacturing defects within one year from the original purchase date, we will repair it free of charge.

Should any damage occur after the first year, we'll be happy to facilitate the repairs for you. Some costs may apply.

Gold Care Tips by Color

Yellow gold can be polished to maintain its shine.

Use a gold polishing cloth or have it professionally polished.

Do not use abrasive cleaners or materials which can scratch the gold.

White gold is often plated with rhodium to enhance its white color. Over time, this plating may wear off and need reapplication. Take it to a jeweler for re-plating as needed.

Clean with a mild soap solution and a soft brush. Avoid using ammonia or other harsh chemicals.

Use a mixture of mild soap and warm water. Soak for a few minutes, then gently clean with a soft brush.

Buff with a soft cloth to maintain its luster. Avoid harsh chemicals as they can affect the copper content in rose gold.

Care Tips by Purity

10K gold is more durable than 14K and 18K Gold. It can be worn daily without much worry but should be cleaned regularly to avoid tarnish.

14K gold is suitable for daily wear due to its balance of purity and durability. However, it is best to avoid harsh chemicals.

18K gold is softer due to its higher gold content, so handle with care to avoid scratches and dents.

Consider professional cleaning for intricate designs or heavily worn pieces.

Important Notices

  • Vaudry Jewelry cannot be held responsible for any lost or damaged pieces once delivery is accepted.
  • All jewelry sent for repair should be securely packaged, ideally in the original box, and accompanied by a completed repair form. To request a repair form, please contact our customer service.

Turnaround Time

Please allow up to 21 business days for your repairs to be completed.

Questions? We're Here to Help

For any inquiries regarding repairs, returns, or exchanges, don't hesitate to reach out to us.